Client Success Manager - Handshakes

Job ID: KL-EC-0002-1

Client Success Manager

Business development
Kuala Lumpur, Malaysia

The role

We are looking for a driven Client Success Manager to join our Client Success Team.

You will be responsible for building and maintaining post-sales relationships with Handshakes Malaysia customers. You will serve as a trusted advisor, and ensure successful adoption, usage, and growth.

Key responsibilities

  • Manage a diverse portfolio of clients and maintain thorough knowledge of Handshakes’ products/services
  • Develop/enhance customer relationships to drive revenue and usage growth within the designated portfolio
  • Drive promotional initiatives and sales strategies for new feature and product launches to generate upselling opportunities
  • Attend to clients’ enquiries and technical support requests in a professional manner
  • Perform basic troubleshooting and validate issues/incidents raised by end users
  • Work closely with products/technical teams to work on fixes of defects/bugs raised by customers or identified through internal UAT
  • Identify any training/knowledge needs for clients and execute client trainings
  • Coordinate sales effort with team members and other departments
  • Analyse the territory/market’s potential

Requirements

  • Minimum 1-2 years’ experience in account management
  • Customer-focused and service-minded with a strong track record
  • Excellent verbal and written communication skills
  • Possess good analytical and problem-solving skills
  • Experienced candidates are encouraged to apply regardless of educational qualifications

Apply now






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