Frequently Asked Questions (FAQs)

1. Introduction to Handshakes

Q: What is Handshakes?

A: Handshakes is a corporate intelligence platform that maps out relationships between companies and persons in the corporate ecosystem, allowing financial services firms, regulators, corporates and researchers to gain business insight and intelligence.

Q: How can Handshakes help me and/or my company?

A: Handshakes’ network analytics and data enrichment technology offers efficient and powerful ways to conduct checks on people and companies. As an authorised re-seller of ACRA data, we apply network analytics to company registry datasets to create tools that automate the discovery of potential customers, beneficial ownerships and conflicts of interests. Our tools are particularly useful for prospecting, client on-boarding, background and due diligence checks, research and investigation as well as vendor risk management.

Q: What does Handshakes offer?

A: Handshakes provides live access to official intelligence and tools to study connections between people and companies. Below is a list of products and datasets that we offer:
Products
Datasets

Apart from the above, we also offer customised solutions for your business needs. Get in touch with us at enquiries@handshakes.com.sg for a consultation.

2. Access to Handshakes Platform

Q: I forgot my username. How can I retrieve my username?

A: You can follow this account recovery link, enter the email address used for your Handshakes account in the appropriate field and click on the Submit button. You should receive an email with your username and a new password for your login within a few minutes. Please check your spam/junk folder if you have not received your account recovery email.

Q: I forgot my password or I am unable to login with my password. How do I reset my password?

A: You can follow this account recovery link, enter the email address used for your Handshakes account in the appropriate field and click on the Submit button. You should receive an email with your username and a new password for your login within a few minutes. Please check your spam/junk folder if you have not received your account recovery email.

Q: I have been locked out after 5 invalid attempts. How do I unlock my account?

A: You will have to wait 15 minutes before your account is unlocked. At this point, it is advisable to reset your password here.

Q: Why do I get a session timeout?

A: For security reasons, you will be automatically logged out of your account after 10 minutes of inactivity. Please remember to save your map beforehand.

Q: Can I use Handshakes on any web browser?

A: For optimal results, we recommend that you run Handshakes on the Chrome web browser.

3. Registration and Payment

Q: What type of usage schemes does Handshakes offer?

A: If you are an ad-hoc user, you can opt to register for a pay-per-use account here. If you are a frequent user, we offer prepaid packages to suit your needs as well. You may reach us at enquiries@handshakes.com.sg for more details on prepaid packages.

Q: How can I register for a Handshakes account?

A: For a pay-per-use account, click here and follow the instructions to register for an account. For prepaid packages, you can get in touch with us at enquiries@handshakes.com.sg for more details.

Q: Can a foreign individual or company register for an account?

A: Yes, any local or foreign individual, registered company or business can register for a Handshakes account with us.

Q: How do the pay-per-use accounts work?

A: Our pay-per-use accounts work on a credit deduction basis. 1 Credit = 1 Singapore Dollar and the minimum top-up amount is S$50. Deductions are made based on the number of maps or reports generated. For every map or report generated, a specific amount of credit will be deducted from the user's account. Click here to view the number of credits consumed for the usage of each product under the respective datasets. If your account has insufficient credit balance, you will be prompted to top-up the account with more credits. Click here to register for a pay-per-use account.

Q: How do prepaid packages work?

A: Prepaid packages works on prepaid action deduction basis. Each package comes with a specific number of prepaid actions that are preloaded into the Handshakes account. For every map or report generated, one prepaid action will be deducted from the account.

Q: When would the deduction occur?

A: Whenever a user clicks an appropriate button to generate a map or report, he/she will be prompted with a pop-up window which shows the amount of credit(s)/prepaid action(s) that will be deducted. The user will have the option to either proceed with the action or cancel before a deduction is made.

Q: What are the different modes of payment?

A: For pay-per-use credits top-up, payment is by credit or debit card. We currently accept Visa and Mastercard. For prepaid packages, please contact us at enquiries@handshakes.com.sg for more information.

Q: How can I top up my account with more credits?

A: Login to your Handshakes account here and click on Settings at the top right-hand corner. Click on Top Up button, select the amount of credits that you would like to top up, and follow the instructions on the page to proceed with payment. Once the payment has been successfully made, the credits will be reflected in your Handshakes account.

Q: How do I keep track of my transactions?

A: Login to your Handshakes account here, click on Settings at the top right hand corner and go to History. It will show all the past deductions and top-ups that you have made under the particular account.

Q: Will I be able to get a refund on my unutilised credits/prepaid actions?

A: Please note that there will be strictly no refund for any unutilised credits/prepaid actions.

Q: Will my Handshakes account expire?

A: Yes, all Handshakes accounts are created with a default one year expiry. For any unutilised credit(s)/prepaid action(s) that are remaining in the expired account, user can write in to enquiries@handshakes.com.sg to request for a one-year extension.

4. Search and Maps

Q: How do I perform a search?

A: First, select the dataset and input your search subject into the search box. Next, select the entity from the search results in the left panel and either drag the entity to the right panel or click on the right arrow to include the entity. Repeat to include multiple entities. Once you are done, click on either Radial Search or Interconnection Search to run the map. Click here for a step-by-step guide on this.

Q: What type of entities can I search?

A: The platform allows you to perform a search on either a company-entity or a person-entity. You can either input the company name or company registration number for a company entity search, or input a person's name or a person's identification number (NRIC or Passport number) for a person entity search. All inputs are done using a single search bar at the landing page upon login.

Q: What is Radial Search?

A: Radial Search is a search function that finds all past and present direct connections related to a single subject entity and map all these connections in a fashion that radiate out from the entity. It can only be performed on one subject entity at a time. You can continue to expand all other entities from the resulting Radial Map up to 3-degree of separation after the search is complete. Click here to find out more about Radial Search.

Q: What is Interconnection Search?

Interconnection Search is another search function that finds all past and present as well as direct and indirect connections among a group of subject entities. It requires at least two or more entities to be selected. You can continue to expand all other entities from the resulting Interconnection Map up to 3-degrees of separation after the search is complete. Click here to find out more about Interconnection Search.

Q: What is the difference between Radial Search and Interconnection Search?

A: Radial Search can only be done for a single entity; Interconnection Search requires a group of two or more entities to be selected before it can be performed.

Q: What is Legal Beneficial Ownership (LBO)?

A: Legal Beneficial Ownership (LBO) is an analytical search tool that maps out the shareholding structure of a company. LBO Map enables you to conduct ownership checks on companies and identify the ultimate shareholders of the subject company. LBO can be found under the In-depth Analysis section upon login.

Q: How do I use Legal Beneficial Ownership (LBO)?

A: Legal Beneficial Ownership (LBO) can be useful for a number of scenarios such as prospecting, due diligence checks, investigation, research etc. You can use LBO to find out the number of ordinary and preference shares as well as the direct voting power (shown as a percentage of ordinary shares) held by shareholders at each level. This is useful in distinguishing between control and beneficial ownership. Please note that the search can only be performed on company entities. Click here to find out more about LBO Search.

Q: Will I be able to export my search results?

A: Yes, you can export the search results either in the form of a visual map (PDF Format) by clicking on Export as PDF under Map View or in the form of a table (Excel Format) by clicking on Export as Excel under Table View.

5. Tools

Q: How do Alerts work?

Alerts can be set on people and companies. Once set, you will receive push alerts via email notification whenever there are appointments or cessations in directorships or shareholdings regarding the alert entities. Alerts are useful for identifying new relationship established and monitoring changes regarding the alert entities.

Q: How can I set Alerts?

A: In the map that you have generated, simply right-click on the entity and click on Alerts. A confirmation window will appear which inform you that the Alerts has been successfully set.

Q: Where can I manage my Alerts?

A: You can add new Alerts or remove previous Alerts set on entities under Manage Alerts section. This can be found by scrolling down to the menu page upon login, and clicking on Alerts.

Q: What does the Flag function do?

A: The Flag function allow users to set flag markers on entities and input additional notes which are tagged to the flagged entity. The notes saved can only be viewed by the user who set it. This is useful for identifying the same entities that could possibly appear in future generated maps.

Q: How can I flag entities?

A: In the map that you have generated, simply right-click on the entity and click on Flag. A mini flag icon will appear on that entity once it has been successfully flagged. To input notes on the flagged entity, click on that entity again to input additional notes under Private Note in the right panel. Click save once you are done.

Q: Where can I manage my Flags?

A: You can add new Flags or remove previous Flags set on entities under Manage Flags section. This can be found by scrolling down to the menu page upon login, and clicking on Flags.